A glossary
Usable and unusable phrasing listed with reasons as an institutional glossary.
Medical-tourism agency service
Compliance in health communication ties what an institution may and may not say to a written framework. Because the regulation in force since 12 November 2025 prohibits advertising and permits only non-directive information, that framework is now a condition of work rather than a preference.
Since the new regulation took effect, most institutions ask the same question: what can we actually say? The answer is not "nothing". What is prohibited is directive advertising and claims; what remains permitted is information consistent with the practitioner's field and with scientific and ethical principles.

The axis is clear: no explicit or implicit advertising; information may be given only by authorised health professionals and without direction. Patient-satisfaction content, sponsored and brand-led posts, discount announcements and certificate-based titles are excluded.
The permitted space is not small: how the treatment process works, preparation conditions, recovery expectations, institutional identity, team structure and the steps a patient meets along the way can all be described. In medical tourism that is precisely what international patients search for.
Three buckets we separate in the framework
In most institutions the problem is not ignorance of the rule but ambiguity about who applies it. An image is prepared, marketing approves, a physician objects, legal returns it, and the content waits two weeks. That loop burns time rather than budget.
The concrete output of compliance work is shortening that loop: which content type goes to whose approval, within how many working days, and when a physician opinion is mandatory. With the framework and the flow built together, content production speeds up and rework falls.
Complying with Turkish regulation is not enough. The destination market's own health-communication rules, the advertising platforms' healthcare category policies and its data-protection regime each form a separate filter. Text prepared for Germany may pass in the Gulf and the reverse may not hold.
The framework therefore carries market-level annexes. The common body stays; country-specific constraints sit in a separate layer and activate when content for that market is produced.
Usable and unusable phrasing listed with reasons as an institutional glossary.
Who approves what, in how many days, against which criterion.
Country-specific health communication constraints kept as a separate annex.
Working sequence
Live pages, images and social content are flagged for risk.
Permitted, conditional, prohibited and uncertain phrasing separated with examples.
Preferred and rejected phrasing written with reasons.
Role-based approval chain and a turnaround commitment defined.
Transferred to marketing and patient relations with worked examples.
Frequently asked questions
Yes, but the content type changes. Non-directive information, process explanation and institutional information can be shared; patient reviews, before-and-after imagery and campaign announcements cannot.
Patient-satisfaction content is among the headings the regulation restricts. We recommend removing it from publication and assessing the position with your legal function before deciding.
Two to five weeks depending on content volume. The determining factor is not the sweep but settling internal approval authority.
No. The agency makes communication-side risk visible and points to the current regulatory text. Legal assessment and final responsibility sit with the healthcare institution.
The framework is dated and must be reviewed when regulation moves. For institutions we work with regularly this sits on a calendar; for one-off work we note it in writing.
Directive advertising for healthcare services is restricted. That does not end digital visibility; the weight shifts to informative content, search visibility and institutional transparency.
Next step
Share your live content and we will start with the risk sweep and the compliance framework.